Frequently Asked Questions

Frequently asked questions

Do you have a retail store / How do I get my stuff?


El Cafetero is an online retailer. We are an exclusive distributor and on-demand, so that our customers receive the best-tasting of Colombian coffee possible. We ship our coffee all over Israel.




How can I pay?


We accept PayPal, and all credit cards processed by PayPal, including Visa, MasterCard,american express.We also accept payments via Bit, PayBox, and electronic bank transfers. If you have any questions about paying via these methods, please call at: +972 502464999/ +972 559282837




Is your coffee kosher?


Yes. Our coffee is certified as kosher by the Rabbinical Council of Bogota Colombia Harav Moshe Yerushalmi Rabbinical Council of Bogota Colombia Harav Moshe Yerushalmi




What's your return and refund policy?


We do not accept returns on coffee due to its perishable nature and cost of shipping. We do want you to be happy with your coffee, however. If you are not satisfied, please contact us for a replacement bag.




How secure are transactions on your site?


Our checkout process is secured by HTTPS / TLS encryption, which ensures that all data passed between the web server and browsers remains private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers.




What happens if I’m not happy with my Coffee?


It doesn’t happen very often, but if you aren’t happy with your choice, send us an email on ceo@el-cafetero.com and let us know. We will sort you out!




Do you have expedited shipping options?


Need a package shipped faster? No problem! We have two expedited shipping options for you to choose from during checkout! Once you have given a shipping address, a list of shipping options will be generated for you on the shipping page. You can modify your shipment date and even expedite yourCoffee Box by upgrading to FedEx 2-day and 1-day (available for most products). All expedited shipping costs will be determined by your shipping address and each expedited option will list the arrival date. The cutoff for expedited orders will be 12pm daily. Any orders placed after 12pm will ship the following day




How do I cancel my coffeeBox subscription?


We hope you'll keep us in mind for future gifts and other Quality products. If there's anything we can do to make your experience better, whether that's changing your roast preference, frequency, grind, or anything else, don't hesitate to get in touch. Otherwise, you can head to the account section, select the item you wish to cancel, and select the cancellation button within the details of the order. Our policy on cancellation is pretty simple: you need to cancel by 5 PM (PST) on Thursday the week before your next scheduled shipment




How do I change the shipping address for my subscription?


Simply head to the orders section in the account page and hit the "details" button next to the order or subscription you'd like to update. Just under the order number on this page, you'll see the "Change Address" option. Simply input the new address into the pop-up window and click save




How do I apply a promo code?


To apply a promo code: 1. Add the items you'd like to purchase to your cart.
2. When finished shopping, proceed to checkout
3. Within the Payment section of checkout click on "Enter a promo Code" next to "Promo code" and type in the code you'd like to apply to your order
4. Press "apply" Your code should be successfully added to your order! If you need further assistance, just get in touch in our chat !




How much coffee is in a coffee Box?


Each coffee Box Subscription come with different types and weights.Coffee Club’s Starter Box includes three 250 grams bags of whole bean coffee or ground (i.e. 750 total gr.). This makes approximately 125 cups of coffee depending on your brewing method and strength preferences. Coffee Club Family Box includes three 500 grams and one 250 grams bags of whole beans or ground (i.e 1750 total gr), this makes approximately 291 serving cups Coffee Clubs Lover Box includes four 500 grams and one 250 grams bags of whole beans or ground (i.e 2250 total gr), this makes approximately 374 serving cups depending on your brewing method and strength preferences .




I got a coffee I really don't like. Am I stuck with it?


Of course not! We want you to enjoy the coffee so if you ever receive a roast that really doesn't suit your tastes, just reach out to ceo@el-cafetero.com and we'll be happy to send a replacement of something you might like better!




Can I choose what coffees come in my sampler box?


We offer the option to customize your roast profile so that you only receive light, medium, dark, whole beans or ground or you can opt to receive a variety of roasts .




Are there any flavors or other additives in your coffee?


None of our coffees contain added flavoring. The flavors you will see listed for many of the coffees are tasting notes that we have picked out that are derived from where the coffee was grown and how it was roasted. You can think of this as similar to wine - there are certain notes of flavors that can be tasted, but that doesn't mean they were added in! Our coffees contain one ingredient, and one ingredient alone:100% arabic coffee whole beans. There are no additives and no other ingredients.




Do we sell to businesses?


We certainly do, please contact commercial accounts to discuss how we can work with you to personalize a successful partnership. To our mail ceo@el-cafetero.com and discover our exclusive benefits., just let us know which, how many and we can discuss the best options for you.




Do we sell corporate gifts?


We can definitely organise some packets as a corporate gift for your business. Send us an email at ceo@el-cafetero.com to organise!




Can I pick-up my order?


Yes sure . On every request to pick up from a warehouse, you will get a notification before picking up. Your order confirmation and ID will be needed for pick up. Warehouse opening hours: sunday -thursday 8:00-17:00 and Fridays - Holidays 8:00 -12:00




How can customers change their addresses?


There are two ways customers can manage their address list. On the checkout page, customers can click Edit to:

  • Select a different shipping or billing address
  • Edit an address
  • Add a new address
Alternatively, after logging in to your site, customers can click My Addresses to view their My Addresses page. There, they can select a default address as well as adding, editing or deleting an address.




What is single origin?


The coffee industry internationally refers to coffee countries as origins. Well known coffee origins are Colombia, Brazil, and Ethiopia. A single origin bean is one that has only one origin in it and may be from a specific part of that origin.




What does acidity, aroma, body, etc mean?


Coffee language can be confusing and, like wine, certain terms have different meanings to how we use them in day to day living. We’ve created a list of all the common words used in this site so that you can get a complete picture of the differences in our coffees.Colombia only produces washed Arabica coffee. "Excelso" is a grading term for exportable coffee , specifying that the raw beans are all hand sorted to remove any defective beans and foreign material. Excelso coffee beans are large, but slightly smaller than Supremo coffee beans. Excelso beans are a screen size of 15-16, versus Supremo beans, which are sized on screen 17.Aroma: Quite simply, the smell. Acidity: Often confused with sour or bitter expressions, acidity refers to how lively or tangy the upfront reaction is on your palette. Acidity is not a dirty word! It is a sensation that is always current in coffee and In the same way a sparkling water activates certain sensations in your mouth, coffee with a high acidity will do the same. Low acidity refers to a mellow or smooth sensation. Body: This refers to the weight or the thickness the coffee has in your mouth. The range of sensations are from light, thin, medium to full, rich, strong and sometimes syrupy. A good full-bodied coffee in a long black might suddenly wash out completely in a milk based drink because the elements that activate certain areas of your mouth are negated by the milk. Flavours: Similar to wine, Coffee has its own unique set of flavours that come through. The standard reference is based on how they taste in a black coffee as flavours completely change when adding milk and since there is no standard for which milk is used in coffee, we must only refer to the flavours you can detect in the espresso or black coffees. The flavour descriptions are an overall impression that you get from tasting the coffee. Often there are certain flavours that hit you upfront which then shift into secondary flavours and aftertastes, we simply mean it has hints or overtones of caramel and chocolate ,still tasting like coffee.